سياسة الاستبدال والاسترجاع

Return and Exchange Policy We at Fanfana strive to provide the best possible shopping experience for our valued customers. This policy explains the terms and procedures for return and exchange of our online store. Terms of return and exchange: •⁠ ⁠Returnable and exchangeable products are those that have not been used or opened, and are in their original condition with all accessories. •⁠ ⁠Non-returnable and non-exchangeable products are those that have been used or opened, products made specifically for the customer, and perishable products. •⁠ ⁠The customer has the right to request a return or exchange within two days from the date of receipt. Additional conditions: The product must be in its original condition with all accessories, and the original purchase invoice must be attached. Procedures for return and exchange: The customer must contact customer service via [phone number or email] to submit a return or exchange request. Then the customer service team will provide the customer with a return and exchange form to be filled out and signed. (In case of approval for the return or exchange, Fanfana team will send the replacement product or refund the paid amount to the customer within [7] working days) •⁠ ⁠The customer bears the cost of shipping the product to be returned or exchanged. •⁠ ⁠In case of a defect in the product or an error by the store, the store bears the shipping cost.